How can I get help?
Setting up IMAP fetching:
Decide which email address you wish to use for support. Preferably this should be a new (unused) email account, such as firstname.lastname@example.org and have a valid IMAP account (check with your email provider if not sure).
Send a test email to your support email address (email@example.com). Do not read it!
On Linux servers, CHMOD file inc/mail/hesk_imap.php to 755 (rwxr-xr-x).
Enable IMAP fetching in HESK Settings (Admin panel > Settings > Email tab > IMAP Fetching: ON).
Enter your email account details in the fields that appear then click the Test IMAP Connection button.
If you receive an Error message double-check your settings and make sure they are 100% correct. Do not continue with next steps until the test succeeds.
If you receive a Success message click the Save changes button at the bottom.